Return & Refund Policy

At Volted Online, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is defective, damaged, or incorrect

  • The request is submitted within 14 days of receiving the product

  • The item is unused and in its original packaging (where applicable)

Certain items may not be eligible for return due to hygiene, safety, or supplier restrictions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

  • Personal care or beauty products

  • Undergarments or intimate items

  • Customized or personalized products

  • Digital products or downloadable content

  • Items marked as “Final Sale”

3. How to Request a Return

To initiate a return, please contact us through our website’s contact form and include:

  • Your order number

  • Reason for the return

  • Clear photos or videos (if the item is damaged or defective)

Return requests without proof of purchase may not be accepted.

4. Return Approval

Once your return request is reviewed and approved, we will provide return instructions. Items returned without prior approval may not be processed.

5. Refunds

  • Approved refunds will be issued to the original payment method

  • Refund processing time may take 5–10 business days, depending on your payment provider

  • Shipping fees are non-refundable unless the return is due to our error

6. Exchanges

If you received a defective or incorrect item, we may offer an exchange or replacement at no additional cost, subject to availability.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We are not responsible for lost or damaged return shipments

8. Late or Missing Refunds

If you have not received a refund after the stated processing time, please check with your bank or payment provider before contacting us.

9. Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may not be possible.

10. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting on this page.

11. Contact Us

If you have questions about this policy or need assistance with a return, please contact us through our website’s contact form.